Upgraded Platform and
with Modern Features
In a world that runs on logistics, demand for digital innovation has accelerated
significantly to allow the fast, timely, and efficient delivery of goods throughout the
US and globally.
Our client, a logistics technology company based in California, was looking to improve their speed and efficiency in support-related communication, while also increasing the number of carriers who access their platform and offer services to end customers, all through an effective digital platform.
Our team helped them achieve these goals through a series of deployments that addressed features such as AI-driven, Multi-lane Pricing, Spot Market Win/Loss Ratio & Lane Analytics, and a Workforce Management application that provides insights and analytics for organizational KPIs, creating transparency and collective incentive to drive performance and growth.
As requests for additional features increased, our client realized they needed a technical partner to manage and improve their digital platform.
Once the live chat was implemented, the speed and efficiency in support-related communication grew by at least 30%.
On-demand assistance for a platform with the complexity of our client’s application can make the difference between winning and losing a client. Scheduled development addressed features such as AI-driven, Multi-lane Pricing to allow users to acquire data for multiple lanes simultaneously to expedite pricing, Spot Market Win/Loss Ratio & Lane Analytics to enable visibility into costs, revenue, and profitability of all customers’ lanes, and a Workforce Management application that provides insights and analytics for organizational KPIs, creating transparency and collective incentive to drive performance and growth.
The new carrier login feature brought at least a 35% growth in the number of carriers who access the client’s platform and offer their services to end customers.
Thanks to the platform’s customizable user experience features, our client’s application differentiates itself from other logistics services, directly facilitating an increase of 25% in the customer base, and reducing transportation costs by 12-15%.
Today, our client’s application is now primarily developed on one of the most modern programming languages. The Angular technology stack allows our specialists to create an efficient interface for the apps, allowing easy management of all features in the order process.